Recently I needed to do a clean install in one of my work PCs. Everything went fine, until I until I had to reset my Trados Studio 2019 license. I tried reactivating the Trados with my activation code to no avail. Then I went to my RWS Account Licenses page and, much to my surprise, my license was gone. There was nothing on the page. I know there was before, because, like I said, I had to reset my license in the past and that worked just fine.

I know this isn't a new issue, cause I've seen posts with the same complaint when I looked it up. Some are years old.

Apparently, support won't give me the light of day because I don't have a support agreement (I had to do a not inconsiderable amount of legwork to find the support contact.) I didn't get so much as an automated reply to the email I sent.

So I purchased a lifetime license on the assumption that I would be able to use my license at any point, but now I'm unable to work, with no solution in sight. And let me be very clear: every day without accessing my Trados Studio license is a day I'm losing money. I have to also point out that one of my clients is RWS themselves, which requires Trados Studio for a lot of their projects.

If the issue happens to be resolved, I'll update this post, but given that some of the posts I've seen were years old, I'm not holding my breath. Also, I'm definitely not about to purchase a new license, when the version I was using worked just fine, and, if this issue is anything to go by, I wouldn't trust getting a new lifetime license ever again. Fingers crossed.