After opening and configuring trados 2024 to start working I saw that I had a notification of a new update available. After downloading and installing it the computer would not shut down and trados did not respond, I managed to shut down the computer and when I opened Trados it did not complete the process and would not open. I have not been able to start working with it yet. Any help would be welcome, thank you very much.
Locate the TradosStudio2024...exe installer in your downloads. Right click the installer and chose "Run as administrator". This should install the complete program and solve your problem.
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Thank you Jerzy for your quick answer. I just did it and it didn't work. Maybe I need to uninstall before?
Uninstalling will not help. Use this app: appstore.rws.com/.../107
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When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
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Thanks again, but it didn't work neither :-(
Dear Paul
Please take look at this call for help. Thank you.
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When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
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Thanks a lot, Jerzy, just another question, in Trados Freshstart I used the "repair" feature, maybe I need to use the "restore" one? It says it would restore files and registry keys and I'm not very sure about this.
Sorry, I do not know. And in such case I simply would check all options. Do you have any error messages, when attempting to start Trados? You can also try all the hints from here: gateway.sdl.com/.../communityknowledge
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
I would suggest the following:
This CU for 2024 is getting picked up by some AV applications and we are contacting the offending providers when we come across them. It is a bit tricky because sometimes it's fine and other times it's not. For example, I have W11 23H2, on my personal laptop and had no problems. One of my colleagues, while testing has W11 24H2, and on that version Windows Defender prevented the install.
So best thing is to disable whatever anti-virus you are using to get things installed and running, then re-enable and all should be well. If that is the resolution for you please can you also confirm what AV you are using, and also what version of Windows.
Paul Filkin | RWS Group
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Hi both of you, many thanks for your help but it still doesn't work. It doesn't open nor shows an error message. My Windows version is Windows 10 home 22H2. I have tried everything you have told me, using Trados freshstart with both configurations, renaming the files, uninstalling and installing as root with Windows defender overridden, and nothing works. I find it unbelievable that I have been unable to start using Trados 2024 for 3 weeks, these problems should not be attempted to be solved by a normal user. Please, I need URGENT TECHNICAL SUPPORT help. Thank you very much.
Diana Maria de Ines Bernabe For 3-weeks? The update was only released this week? However, we will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00873614 .
Paul Filkin | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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