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Trados 2019 activation

Martina Bratuz

Hi,

I am trying to activate Trados 2019 on my new PC. I was able to properly deactivate the Trados on my old PC. The old and the new PCs both have Windows 11 Pro. During online activation of Trados on my new PC I keep getting error message: “Activation Failed Message - Could not connect to Activation server (403) Forbidden.”  When I try to do an offline activation I get:  "The requested service is not available: Sdl.Desktop.Platform.Services.ITelemetryService." just after I enter activation code. I have seen that user Carolyn Park has same issue and that Case Id : 00870385 ticket was open, but there is no reply. I already checked if VMI is working properly (following Article Number:000001361 in the Knowledge base) and I couldn't found an issue. Could you please help me?

Regards,

Martina
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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00873613 .

    Paul Filkin | RWS Group

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    Hi,

    I was advised by Trados support to contact Microsoft support for additional help on activating Trados. Their message was >> I am informing you that there is no issue on the Windows side on your problem. You have successfully install/activate other 3rd party products like ****** and if there is a problem on the Windows here, then you must also have a problem for other 3rd party software installation/activation. Your case is very specific that it falls under Trados Application activation that you've run an error "The requested service is not available: Sdl.Dektop.Platform.Services.ITelemetryService". That could be a certain service coming from them and only them should know what steps should be done with that error message for the activation. <<

    Can somebody please help understand, why I can't activate Trados 2019 on a Windows 11.

    Regards,

    Martina
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