Instalation issues

Question

I am unable to install Trados Studios 2022 iin my computer. I've tried absolutely everything. I want my money back since it is not working. How do I get refunded? 
 Thanks, 
 
 Paula

Frances Pearn-Rowe · Answer

Paula Marshall-Vargas - your request isn't being ignored and the email you have sent to trados@rws.com earlier today will be responded to.

Ana Sabo · Answer

Hi Paula Marshall-Vargas 
 I've noticed that yesterday you have purchased a 2024 Trados license. 
 Please advise have you downloaded the installer for Trados 2024 from your RWS account--> Downloads tab? For the activation you just need to copy paste the license code located on your RWS account--> Licenses tab. 
 As Walter mentioned below, s creenshots may also be helpful if you receive any error message. 
 Kind regards,

Ana Sabo · Answer

Paula Marshall-Vargas We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00873926 .

Trados Portfolio > 2. Licensing and Installation

Instalation issues

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