Trados 2019 licence deactivation

Hello everybody Slight smile

I can't deactivate my Trados 2918 licence to use it on another PC. When I try to do it, I get the following error:

“Deactivation failed. Could not connect to the activation server. Check the activation server address in the provider settings. - The remote server returned an error: (403) Forbidden.”

A reset and a subsequent offline deactivation didn't work. Could anyone please help me?

Many thanks in advance for your help

Mario

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