I have messaged the owners of this group directly, and still haven't heard from anyone. Is it customary for questions to go unanswered because I don't have a support agreement?

Daniela Guanipa 

Daniela Guanipa said:

Is it customary for questions to go unanswered because I don't have a support agreement?

It's customary, unfortunately, for questions to go unanswered when they are posted into the last place anyone would look for them.  I just happened to be cleaning up the forums a bit today and found your post in here:

I'll move it in a minute to the Trados Studio forums, which you'll see are by far the busiest forums and seeing as your post is about Trados Studio it seems the logical place to post.  You can find it by looking under the product menu here:

Perhaps you may look into the "recommendations" provided by your own system as to where to post a query before launching such "educational" response. I followed what the system recommended. I appreciate the "education" on how to post, though I believe this could've been accomplished with a less snarky post.

Daniela Guanipa 

ok - I took a look to see what it suggested:

Seems I was also wrong putting it into the Studio forums as the suggestion does make more sense... to move it into the Licence & Installation forums and not the General forums which are normally used for posts that don't have a more logical place.

To be fair, I can imagine you received different advice before as up until last week we used an LLM to try and help point users in the right direction.  Generally this was excellent and reduced the admin around moving posts manually every day.  But it did make some strange suggestions.  So we changed it to make better use of what we already have in the community since there are hundreds of thousands of posts to base the decision on.  I think the suggestion now seems better.

Daniela Guanipa 

ok - I took a look to see what it suggested:

Seems I was also wrong putting it into the Studio forums as the suggestion does make more sense... to move it into the Licence & Installation forums and not the General forums which are normally used for posts that don't have a more logical place.

To be fair, I can imagine you received different advice before as up until last week we used an LLM to try and help point users in the right direction.  Generally this was excellent and reduced the admin around moving posts manually every day.  But it did make some strange suggestions.  So we changed it to make better use of what we already have in the community since there are hundreds of thousands of posts to base the decision on.  I think the suggestion now seems better.