Denis Bonenfant We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00875084 .

Denis Bonenfant We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00875084 .

Hi again,

I tried following the steps in the link sent by email (https://gateway.sdl.com/apex/communityknowledge?articleName=000001383) but when I paste the license the popup close and i get this error:

I am in Windows 11 (vesion 23H2 build 22631.4317)

Hi Denis,

Please continue the discussion about this new error with the colleague from our technical support team who emailed you, and reply to their email with this screenshot of the error received after you tried the troubleshooting advised. 

This way you have a continuity for your support case and my colleague will know what to do next.

Best regards,

Anca