Hi,
We purchased three licenses a year ago and I renewed these licenses before the end of the subscription for another year.
But after the initial license has expired a few days ago, there's an error message in Studio saying the license has expired.
Can you help us?
Thanks,
Leonie
I submitted an internal case no. 00875190 and my colleagues will look into it as soon as possible.
Kind regards,
Elisa Maxim | RWS Group
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Thank you!
The person who uses the license says it works now. They closed and re-started Studio a couple of times. But it would be great to know how to avoid this problem. Is there a best practice? We thought, it wasn't necessary to do anything and working with Studio would be possible without interruptions.
The issue occurred from our side, so there is nothing you can do to avoid it. However, it should be solved. Could you please check and confirm?
Thanks!
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Elisa,
Thank you so much! Everything is OK now.
Thanks,
Leonie
Hi Elisa,
Thank you so much! Everything is OK now.
Thanks,
Leonie
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