Problem reinstalling Trados Studio 2019

Hi,

I'm contacting you because Windows crashed on my PC and I have to reinstall all my software, including Trados Studio 2019 and Multiterm 2019.

When I log in to my RWS account, I can see my license and the following info:

Users : 1

In Use : 1

But I don't know how to activate my license on my PC. They ask for an activation code. I entered my license number but it did not work.

Can you please help?

 

Thank you,

 

Chloé Lafitte

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