Hi,
I'm contacting you because Windows crashed on my PC and I have to reinstall all my software, including Trados Studio 2019 and Multiterm 2019.
When I log in to my RWS account, I can see my license and the following info:
Users : 1
In Use : 1
But I don't know how to activate my license on my PC. They ask for an activation code. I entered my license number but it did not work.
Can you please help?
Thank you,
Chloé Lafitte
Hi Chloé,
When your Windows crashed, the license of Trados was still installed, so in the RWS account appears as In Use.
Please Reset your license from your RWS account – Products&Plans - Licenses&Subscriptions as indicated in the article below: gateway.sdl.com/.../communityknowledge
Please note the process can take around 30 minutes. Please let us know if you solved this.
Best regards,
Anca
Anca Stoian | RWS Group
Hi Chloé,
When your Windows crashed, the license of Trados was still installed, so in the RWS account appears as In Use.
Please Reset your license from your RWS account – Products&Plans - Licenses&Subscriptions as indicated in the article below: gateway.sdl.com/.../communityknowledge
Please note the process can take around 30 minutes. Please let us know if you solved this.
Best regards,
Anca
Anca Stoian | RWS Group
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