Deactivating Trados on old computer that doesn't exist anymore.

Question

I use Windows on a partition on my MacBook. It crashed 2 days ago and I never managed to access it again, so I just deleted the virtual machine all at once and reinstalled everything from scratch. I can't access Trados to deactivate it on the old Windows, so how do I deactivate it now to activate it again on the new machine? (I tried with the offline deactivation on Trados website, but it's not working). 
 Thank you!

Paul · Answer

Hi Martina, 
 
You didn't say which version, some of them have a self service option so you can do this yourself, others require you to log a case so the licensing team can do it. What version are you using? 
 
Regards 
 
Paul

Paul · Answer

Hi Martina, 
 No you don't... you just need to ask the licensing team to do this for you. There is no self-service option with 2015 yet. Go to the Knowledgebase; 
 
 Then go to the tab called Solution Finder ( ) and now go here; 
 Licensing Problems 
 - I use SDL Trados Studio 2015 / SDL Passolo 2015 
 -- I need to have my license reset 
 Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day. 
 Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 I hope this helps.

Trados Portfolio > 2. Licensing and Installation

Deactivating Trados on old computer that doesn't exist anymore.