I use Windows on a partition on my MacBook. It crashed 2 days ago and I never managed to access it again, so I just deleted the virtual machine all at once and reinstalled everything from scratch. I can't access Trados to deactivate it on the old Windows, so how do I deactivate it now to activate it again on the new machine?
(I tried with the offline deactivation on Trados website, but it's not working).
Thank you!
Hi Martina,
No you don't... you just need to ask the licensing team to do this for you. There is no self-service option with 2015 yet. Go to the Knowledgebase;
Then go to the tab called Solution Finder ( ) and now go here;
Licensing Problems
- I use SDL Trados Studio 2015 / SDL Passolo 2015
-- I need to have my license reset
Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day.
Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.
I hope this helps.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Martina,
No you don't... you just need to ask the licensing team to do this for you. There is no self-service option with 2015 yet. Go to the Knowledgebase;
Then go to the tab called Solution Finder ( ) and now go here;
Licensing Problems
- I use SDL Trados Studio 2015 / SDL Passolo 2015
-- I need to have my license reset
Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day.
Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.
I hope this helps.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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