Online/offline deactivation Trados 2019

Question

Hello, 
 
 I am strill struggling with the deactivation of my licence whether it is online Error 403 appears, No proxy problem, as far as I know since my internet connection is fine and my license is in use. 
 Offline deactivation does not solve any problem, either. In this case I don't know how to get the Authorization of Deactivation and then the Deactivation Certificate. Boxes in the dialogue are greyed. 
 Gabriella sent me the link to the Gateway already and you suggested to open a new case. 
 Once I succeed in deactivating, I uninstall the application from the old computer, right? 
 Any useful link to do likewise with Multiterm; please? 
 I appreciate your support 
 Thank you very much 
 Sof&iacute;a Bengoa

Paul · Answer

Sofía Bengoa We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00875366 .

Paul Filkin | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Online/offline deactivation Trados 2019