Alexandra Speirs We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00875671 .

It would be nice if I could have an answer before 7th November as I'm going away and won't be back on this computer until 27th!  For the moment Trados Studio is installed as a trial and working fine

My colleagues from the technical support team do their best to get in touch as soon as the cases reach their queue for customers with no active support contract, they will email you on what to do next. The 48h is the maximum wait time, but it usually takes less time to solve it. 

Everything OK, they reset my license and sent me the instructions for reactivating it.

So all I need now is a few jobs, unfortunately they are getting scarcer these days ....

Thanks again for all the help.

You are welcome! I am glad it was solved within the day! Good luck with finding the jobs!