problem transferring license to new PC

Question

I have SDL Trados Studio 2019 Freelance Plus with a license that I can use on 2 computers, a desktop and a laptop. 
 I bought a new desktop with Windows 11 and want to transfer my license to it. 
 I have installed the program but I can&rsquo;t reset the license as instructed. 
 I consulted this page: https://gateway.sdl.com/CommunityFeedback?flow=gateway&q=fsul 
 How to reset your License in 3 Easy Steps 
 where it says I should see 'Reset License' next to my license 
 But on the page with my orders I do not see this button. 
 Only Can't activate online and Can't deactivate online. 
 I've spoken to the online help and they sent me here for assistance, so I hope someone can help me!

Anca Stoian · Answer

Alexandra Speirs We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00875671 .

Anca Stoian | RWS Group

Anca Stoian · Answer

My colleagues from the technical support team do their best to get in touch as soon as the cases reach their queue for customers with no active support contract, they will email you on what to do next. The 48h is the maximum wait time, but it usually takes less time to solve it.

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

problem transferring license to new PC