I just tried opening Trados and was asked to activate again. I tried copying and pasting the code that I was provided with, but got an error code. I need a quick fix here 'cause I have rush jobs to deliver. Can you help me? See below for error pop up. Perhaps I simply need a new activation code? My motherboard was changed since my last use and perhaps this is why I can no longer use my software.
You didn't provide the code, or the version of Trados you're working with. So adjust as needed... you can reset your own license by using the Self Service option in your RWS account for Trados Studio 2015, 2017, 2019, 2021, 2022 and 2024.
Use this KB article (gateway.sdl.com/.../communityknowledge and follow the instructions. If that doesn't help we'll need to log a case (which won't be as fast as you managing to solve the problem yourself)
Paul Filkin | RWS Group
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Thanks Paul for your quick reply. I had initially submitted my question by email with a print screen showing the code. Here it is. Version is 2017. 
The error message you shared indicates a failure in creating an SSL/TLS secure channel. Modern servers are configured to only accept connections using TLS 1.2 or above for security reasons and Trados Studio 2017 is pretty old now. So you need to make a small change to your SDLTradosStudio.exe.config file as a temporary fix because more recent versions of the software handle this properly. You can find the instructions for this here:
https://gateway.sdl.com/apex/communityknowledge?articleName=000016994
Paul Filkin | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
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Could you please simply provide me with a new offline activation certificate? This worked like a charm last time I had this same issue a few months ago. I tried going through the steps of modifying my runtime file, but I don't have the admin rights required and do not know how to obtain them (even though I am the sole proprietor of my laptop). I have to put in a 12 hour day using Trados today. Could you please send me the offline activatio certificate? My old one appears to no longer valid.
Lisa Delisle We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00875880 .
Elisa Maxim | RWS Group
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I removed the image you shared. Don't forget this is a public forum!!
Paul Filkin | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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