Trados asking me to activate and old code doesn't work - issue me a new one?

I just tried opening Trados and was asked to activate again. I tried copying and pasting the code that I was provided with, but got an error code. I need a quick fix here 'cause I have rush jobs to deliver. Can you help me? See below for error pop up. Perhaps I simply need a new activation code? My motherboard was changed since my last use and perhaps this is why I can no longer use my software. 

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  • Could you please simply provide me with a new offline activation certificate? This worked like a charm last time I had this same issue a few months ago. I tried going through the steps of modifying my runtime file, but I don't have the admin rights required and do not know how to obtain them (even though I am the sole proprietor of my laptop). I have to put in a 12 hour day using Trados today. Could you please send me the offline activatio certificate? My old one appears to no longer valid.

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    [edited by: RWS Community AI at 9:52 AM (GMT 0) on 6 Nov 2024]
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