I need to deactivate my Trados Freelance license 2019. The computer itself is defect and there is no way to access the software from there.
Now, I simply want to place my license on a new computer.
Also, the deactiate option as the support links shows in my license overview is not there. Please help.
Hi Ulf Kaiser
I noticed that you have SDL Trados Studio 2019 Freelance Plus. With the Plus version, you are entitled to two activations across different machines. Currently, you have one activation available, which means you can activate it on a new PC. After you utilize the second activation, you will then be able to reset the license from the non-functional PC and install it on the new one.
You can verify this information in your RWS account under the Product & Plans - Licenses & Subscriptions tab - oos.sdl.com/.../licenses.aspx
All the best,
Luci
Hi Ulf Kaiser
I noticed that you have SDL Trados Studio 2019 Freelance Plus. With the Plus version, you are entitled to two activations across different machines. Currently, you have one activation available, which means you can activate it on a new PC. After you utilize the second activation, you will then be able to reset the license from the non-functional PC and install it on the new one.
You can verify this information in your RWS account under the Product & Plans - Licenses & Subscriptions tab - oos.sdl.com/.../licenses.aspx
All the best,
Luci
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