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Hello,
I purchased a 12 month subscription for Studio 2024 on October 28th
But I am unable to activate as it does not appear when I click on Subscription in the activation window.
Thanks in advance for your help.
Chantal
Hello,
I purchased a 12 month subscription for Studio 2024 on October 28th
But I am unable to activate as it does not appear when I click on Subscription in the activation window.
Thanks in advance for your help.
Chantal
You have both a 2024 subscription and a license. The subscription is blocked because you purchased a new subscription instead of a renewal. We will log a case for you and this should get solved soon. To avoid this in the future, please contact trados@rws.com for a renewal and do not order from the website. If you want to use your perpetual license, the license code is in your RWS account, Products and Plans - Licenses.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
The subscription has been unblocked. Could you please check from your side and confirm that it works now?
Thanks!
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
The subscription has been unblocked. Could you please check from your side and confirm that it works now?
Thanks!
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub