Problem activating a license for 1st time purchased in 2017

Question

Hello, 
 I have a license code for SDL Trados Studio 2017 Freelance I never activated so far. 
 Downloading the software and installing it was no problem. When trying to activate Trados Studio I receive the following error message:

Also the link to the installation guide in my user account does no longer work. 
 Anyone know what to do? 
 Thanks a lot.

Lucian Botezatu · Answer

Hi Mireia Perello Fabra 
 Please try to activate your license offline as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383 
 If you can not achieve a positive result, kindly follow these steps: gateway.sdl.com/.../communityknowledge 
 Regards, 
 Luci

Trados Portfolio > 2. Licensing and Installation

Problem activating a license for 1st time purchased in 2017