Unable to activate my Trados Studio license 2024 Starter-Free

Question

Hi, 
 on November 8, I was unable to activate my Trados Studio license, so I posted a question here and was contacted by the technical support department. The support staff confirmed that the license has been reset and it is available in my account. However, I still receive the following error message: 
 j 
 Thanks in advance for your help. 
 Kind regards, 
 Sharon

Andrei Vasilache · Answer

Ying Hsuan Lu We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00876646 .

Trados Portfolio > 2. Licensing and Installation

Unable to activate my Trados Studio license 2024 Starter-Free