hello,
We have 6 SDL Trados Studio 2021 licenses and we were using 5 of them. We needed to deactivate one license out of the 5 in use. We successfully deactivated the license on the laptop but the SDL website still shows 5 licenses in use whereas it should be 4 licenses in use now.
Could you please reset one license from the backend. We have total 6 licenses but at the moment only 4 are in use.
Thanks
Sunayni
Sunayni Bhardwaj We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00877267 .
Sunayni Bhardwaj We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00877267 .
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