How to deactivate SDL Trados Studio 2021 Freelance Plus on broken laptop and install on new one

Hi Everyone!

I am trying to find the instructions on how to deactivate SDL Trados Studio 2021 Freelance Plus on my now exploded laptop. I thought it was under Licenses and Subscriptions. Where are the instructions located exactly on how to do the above? I thought there would be buttons on the Licenses and Subscriptions page. I am using the German language version by the way. Thanks a lot, Ian

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  • Hi Ian, please do not share your license code or any personal detail on this forum. With the email address registered in the Community we can check your account. I have We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881989 .

    Ana Sabo | RWS Group

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    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • Hi Ian, please do not share your license code or any personal detail on this forum. With the email address registered in the Community we can check your account. I have We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881989 .

    Ana Sabo | RWS Group

    ___________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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