Hi Ian McGarry 

Trados Studio 2021 Freelance Plus allows for two activations on different machines. Currently, you have one activation remaining, so you can easily set it up on a new PC.

Once you have used the second activation, you will be able to reset the license from the non-functional PC and install it on the new one.

For further details, please check your RWS account under the Product & Plans - Licenses & Subscriptions tab at oos.sdl.com/.../licenses.aspx.

All the best,

Luci

Hi Lucian,

OK, yes, while I was waiting I just tried to install 2021 on my new laptop - and it worked, I'm in. 

But on the "Licenses" screen you mention, which I 'm in now, there is no "Reset licenses" button showing - only the 2 options of offline activation/deactivation. Why is that? Thanks! 

Hi Ian McGarry 

You are unable to see the Reset button because your second license still appears to be available. This indicates that the second activation has not yet been finalized. You can check that in your RWS account. 

Best,

Luci

Hallo Lucian,  
A couple of weeks ago I had this problem with reactivating my Studio 2021 license on my new laptop, after my old laptop just died with Trados open and installed on it, therefore blocking my license as I had not deactivated that license - all details above.

I ended up just using the 30-day Trial version due to still not being able to activate my own license after outr conversation above. 
The Trial has ended and I now tried again to activate the extra license on my new laptop. 

It does not work. Am I entering the correct Activation code, I wonder? 

I'd appreciate it if you could look at my screenshots (x5), explaining the steps I have perofmed. Something is wrong. I need Studio 2021 up and running ASAP as I have translation jobs due. Please could you tell me what I am doing wrong? Thanks so much.

Screen 1: Is the "ea98d...." number my Activation code??

Screen 2: This is the first message I'm getting:  Please look at all screenshots. 3 more to come.

Ian McGarry Hi Ian, please do not share your license code or any personal detail on this forum. With the email address registered in the Community we can check your account. I have We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881989 .