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I uninstalled Studio 2021 and it still shows as "in use". Also, I need my Studio 2024 activation key. It was purchased and paid, but doesn't show in my account.
I uninstalled Studio 2021 and it still shows as "in use". Also, I need my Studio 2024 activation key. It was purchased and paid, but doesn't show in my account.
To process the upgrade from your 2021 version to the 2024 one please follow the below steps:
Please see this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001319
All the best,
Luci
Hi Luci,
I do all that, but I receive the following pop-up message: In order to process this upgrade, please return any use activations. But, I did uninstalled the 2021 version and restarted my computer (3x)...
As you have a valid support contract, please submit a case with our technical team from your account, Support and Education - Support, Get Support, Log a Case https://oos.sdl.com/asp/products/ssl/account/mysupport.aspx or call one of these numbers https://oos.sdl.com/asp/products/psma_documents/EN_SupportPhoneNumbers.pdf
Regards,
Luci
I tried, and get this: The Log a Case button is currently not available to you as your Support Contract is showing as expired in our system.
Could you please open the chat so we can continue our discussion there? https://www.trados.com/
Thank you,
Luci
Veronique Monchamp We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00877882 .