I uninstalled Studio 2021 and it still shows as "in use". Also, I need my Studio 2024 activation key. It was purchased and paid, but doesn't show in my account.

Question

Lucian Botezatu · Answer

Hi Veronique Monchamp 
 
 To process the upgrade from your 2021 version to the 2024 one please follow the below steps:

Log in into your RWS account 
 Click on Products&Plans - Licenses 
 Click on the blue ribbon that holds the message 'You have 1 upgrade available' 
 On the page that appears click on Upgrade button again 
 Once all done return to licenses tab where the 2024 license code will appear.

Please see this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001319 
 
 All the best, 
 Luci

Lucian Botezatu · Answer

Hi Veronique Monchamp 
 
 As you have a valid support contract, please submit a case with our technical team from your account, Support and Education - Support, Get Support, Log a Case https://oos.sdl.com/asp/products/ssl/account/mysupport.aspx or call one of these numbers https://oos.sdl.com/asp/products/psma_documents/EN_SupportPhoneNumbers.pdf 
 
 Regards, 
 Luci

Lucian Botezatu · Answer

Veronique Monchamp 
 Could you please open the chat so we can continue our discussion there? https://www.trados.com/ 
 Thank you, 
 Luci

Lucian Botezatu · Answer

Veronique Monchamp We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00877882 .

Trados Portfolio > 2. Licensing and Installation

I uninstalled Studio 2021 and it still shows as "in use". Also, I need my Studio 2024 activation key. It was purchased and paid, but doesn't show in my account.