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Offline Deactivation Certificate "Deactivate" button inactive

ML

Help, please. Like many others, I'm trying to deactivate my Trados license (SDL Trados Studio 2014) to port it to a newer laptop. I've had issues with the online deactivation process, so I have attempted the offline one. The local deactivation has worked fine; the license is no longer active and I have generated a deactivation certificate. The issue arises when trying to deactivate it online with the deactivation certificate: the activation code is pre-completed, I have pasted the deactivation certificate but the "Deactivate" button is inactive, so nothing happens. I can't complete the deactivation and can't therefore activate it on the new laptop.

I don't get the option to reset the licence from my RWS account as other users have done, so it would be great if anyone could help. 

By the way, I am aware that this is an older version of the product, but I only use it very seldom, so I am not looking to upgrade at the moment.

Many thanks in advance!

ML
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  • 0

    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00878188 .

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  • 0 in reply to Andrei Vasilache

    Hi Andrei,

    Thank you for opening a ticket for this. Unfortunately the support team have emailed to say "we are no longer in a position to troubleshoot any issues that you may have with this Studio version" because [SIC] "support for fSDL Trados 2014 ended on the 30th of June 2017". The notification sent to 2014 users about this back in the day in 2016 stated that all that meant was that "services covered under standard maintenance agreements – including technical support and new patches – will no longer be available". That seems reasonable, but I don't need help with the actual software, only with access to it. I would not expect that to be a problem as I bought a perpetual license, rather than a subscription.

    Can you please clarify if this means that the product can no longer be used?

    Many thanks in advance.
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  • 0 in reply to Andrei Vasilache

    Hi Andrei,

    Thank you for opening a ticket for this. Unfortunately the support team have emailed to say "we are no longer in a position to troubleshoot any issues that you may have with this Studio version" because [SIC] "support for fSDL Trados 2014 ended on the 30th of June 2017". The notification sent to 2014 users about this back in the day in 2016 stated that all that meant was that "services covered under standard maintenance agreements – including technical support and new patches – will no longer be available". That seems reasonable, but I don't need help with the actual software, only with access to it. I would not expect that to be a problem as I bought a perpetual license, rather than a subscription.

    Can you please clarify if this means that the product can no longer be used?

    Many thanks in advance.
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  • 0 in reply to ML

    Hi ML,

    I am sorry for the confusion that was created, but Trados 2007, Trados Studio 2009, 2011 and 2014 and the third party licensing technology that supports these products have reached the end of life and therefore end of support. The licensing technology has been decommissioned for these products which means that license activation, deactivation and license resets will no longer work on these versions.

    One can continue to use your Trados 2007, Trados Studio 2009, 2011 and 2014 on the environment that it is installed on. But should one wish to move your license to another laptop or PC or should one wish to upgrade the version of Windows on the laptop or PC that Trados 2007, Trados Studio 2009, 2011 or 2014 is installed on, the license will no longer work.

    The RWS official documentation for end-of-life can be found here: https://gateway.sdl.com/apex/communityknowledge?articleName=000002629

    Best regards,

    Anca

    Anca Stoian | RWS Group

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