ML We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00878188 .

Hi Andrei,

Thank you for opening a ticket for this. Unfortunately the support team have emailed to say "we are no longer in a position to troubleshoot any issues that you may have with this Studio version" because [SIC] "support for fSDL Trados 2014 ended on the 30th of June 2017". The notification sent to 2014 users about this back in the day in 2016 stated that all that meant was that "services covered under standard maintenance agreements – including technical support and new patches – will no longer be available". That seems reasonable, but I don't need help with the actual software, only with access to it. I would not expect that to be a problem as I bought a perpetual license, rather than a subscription.

Can you please clarify if this means that the product can no longer be used?

Many thanks in advance.

Hi ML,

I am sorry for the confusion that was created, but Trados 2007, Trados Studio 2009, 2011 and 2014 and the third party licensing technology that supports these products have reached the end of life and therefore end of support. The licensing technology has been decommissioned for these products which means that license activation, deactivation and license resets will no longer work on these versions.

One can continue to use your Trados 2007, Trados Studio 2009, 2011 and 2014 on the environment that it is installed on. But should one wish to move your license to another laptop or PC or should one wish to upgrade the version of Windows on the laptop or PC that Trados 2007, Trados Studio 2009, 2011 or 2014 is installed on, the license will no longer work.

The RWS official documentation for end-of-life can be found here: https://gateway.sdl.com/apex/communityknowledge?articleName=000002629

Best regards,

Anca

Hi Anca Stoian and Andrei Vasilache ,

Thank you for taking the time to reply to my post and explain RWS' position on this issue.

As I'm sure you're aware, end of life in software products tends to mean that the vendor will no longer provide updates or technical support, but the user should still be able to use the product. Unfortunately I can't do that anymore since the licensing technology you mentioned was decommissioned oddly allowed me to deactivate it, but not reactivate it, which has rendered the product unusable.

Once again, I have no issue with end of life of the permanent Trados license I bought meaning it doesn't get further updates or actual technical support. I am happy to accept that, but this is not the case here. I simply cannot use the product which I paid hundreds of pounds for. In my view, three years is a pretty poor life expectancy for any software product and, in the case of a product which cost hundreds of pounds, it represents astoundingly poor value.

I've used Trados products for over 20 years, but after this experience it is clear to me that it's time to abandon the Trados product line and move on to open source alternatives.

All the best,

ML   

Hi Anca Stoian and Andrei Vasilache ,

Thank you for taking the time to reply to my post and explain RWS' position on this issue.

As I'm sure you're aware, end of life in software products tends to mean that the vendor will no longer provide updates or technical support, but the user should still be able to use the product. Unfortunately I can't do that anymore since the licensing technology you mentioned was decommissioned oddly allowed me to deactivate it, but not reactivate it, which has rendered the product unusable.

Once again, I have no issue with end of life of the permanent Trados license I bought meaning it doesn't get further updates or actual technical support. I am happy to accept that, but this is not the case here. I simply cannot use the product which I paid hundreds of pounds for. In my view, three years is a pretty poor life expectancy for any software product and, in the case of a product which cost hundreds of pounds, it represents astoundingly poor value.

I've used Trados products for over 20 years, but after this experience it is clear to me that it's time to abandon the Trados product line and move on to open source alternatives.

All the best,

ML