Freelance Subscription not working!

Last night I purchased the subscription as described only to be told it has been deactivated and finding myself unable to log in to the "new" portal to investigate further. I have now paid paid over £300 to find myself completely stuck and I have an early afternoon deadline today that I cannot even start work on. I am very unimpressed, to think that two years ago I was paying a third of this price per year for a flawless freelance experience to migrate to this mess, and after 12 years of repeat custom is very disappointing to say the least. 
My order number from yesterday is 769316, I need assistance urgently. Studio 2024.
emoji