Freelance Subscription not working!

Question

Last night I purchased the subscription as described only to be told it has been deactivated and finding myself unable to log in to the "new" portal to investigate further. I have now paid paid over &pound;300 to find myself completely stuck and I have an early afternoon deadline today that I cannot even start work on. I am very unimpressed, to think that two years ago I was paying a third of this price per year for a flawless freelance experience to migrate to this mess, and after 12 years of repeat custom is very disappointing to say the least. 
 My order number from yesterday is 769316, I need assistance urgently. Studio 2024.

Jerome Smith · Accepted Answer

Many thanks Paul, the issue is now resolved. "Synchronisation" apparently.

Paul · Answer

I don't know what you mean by "new portal" but nonetheless we will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00878317 .

Paul Filkin | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Freelance Subscription not working!

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