A total crash od Trados Studio 2024. After my attempts, Studio shows only this initial screen, but after this, nothing happen.
What to do? How can I deactivate my licence, and reinstall Studio 2024?
I have try to deactivate it "off line" but it doesn work.
I am so unhappy that Studio is so user ostile!!!
Many thanks in advance for any suggestion.
Miroslava
Please do NOT try to deactivate the program, this will cause even more trouble.
Have you tried the solutions from this article: https://gateway.sdl.com/CommunitySearchResults#q=1414&st=f&gsc.tab=0
If this does not help, delete the Plugin folder from here completely: C:\Users\Your_username\AppData\Roaming\Trados\Trados Studio\18
If still no joy, go to your Documents folder, find Studio 2024 -> Projects there and rename Projects.xml to _Projects.xml
This should force Trados to start. You project list might be empty afterwards, so you will need to either double click the *.sdlxliff file from each project folder or use the command "Open project" from the toolbar in the Projects view in Trados.
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
Please do NOT try to deactivate the program, this will cause even more trouble.
Have you tried the solutions from this article: https://gateway.sdl.com/CommunitySearchResults#q=1414&st=f&gsc.tab=0
If this does not help, delete the Plugin folder from here completely: C:\Users\Your_username\AppData\Roaming\Trados\Trados Studio\18
If still no joy, go to your Documents folder, find Studio 2024 -> Projects there and rename Projects.xml to _Projects.xml
This should force Trados to start. You project list might be empty afterwards, so you will need to either double click the *.sdlxliff file from each project folder or use the command "Open project" from the toolbar in the Projects view in Trados.
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
I have tried all these solutions several times, but Studio 2024 still does not work. In my very layman's opinion, there is an incompatibility between Language Weaver and Win10. Please advise me how to return the license in this state so that I can reinstall the entire program (I have the second license installed on my laptop). Win 10 only offers me to uninstall the program, not repair it. Thank you very much in advance for your advice on returning the license. Miroslava
You can reinstall the whole program without returning the license. I would advise not to return the license at all. Please uninstall Trados Studio via the control panel, then uninstall Language Weaver too, if it is listed there. Uninstall also all other software called Studio from there. Use this app to remove remnants of the program from your PC: https://appstore.rws.com/Plugin/107
Copy the downloaded installer of Trados Studio to your desktop. Right click on it and chose "Run as admin". Install TS this way. Do the same with the MultiTerm installer and install it again as admin.
These are all the steps I would perform on my PC in a similar situation.
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
Reinstallation NOT successful even the message of "Setup has completed successfully". Trados Studio 2024 continues not working on my PC. I am so unhappy...
I reinstalled Studio 2024, then Studio 2021. But it tells me "Sdl.Desktop.Platform.Services.ITelemetryService could not be started". Studio 2024 does not give any error message. All other programs on my PC work normally. I have been using Trados since 2007 and I know that it has never been a reliable program... I don't know what to do... In any case, thank you very much for the advice.
Please look the post of Elisa Maxim, a support case is already created for you. Check your e-mails, you should already have a message from RWS.
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
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