I encountered an issue with my computer, which prevented me from deactivating my license beforehand. After reinstalling Trados and Multiterm, I now find myself without a license to activate.
I have already followed the steps provided to other users facing a similar issue. However, the "Connected Devices" tab under "Manage Account" does not appear in my profile.
Could you please advise me on how to proceed?
Thank you in advance!
Cibeli da Rocha Hirsch We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00878758 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Cibeli da Rocha Hirsch We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00878758 .
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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