Cannot deactivate SDL Trados Studio 2021 Freelance Plus

Question

Hi, 
 We want to migrate Trados Studio 2021 Freelance Plus to another computer following Moving Trados Studio to a new computer . 
 But we cannot deactivate the license. We don't have Trados account at the time buying it. The account which is used to write this post is freshly signed up. 
 We have internet connection of the computer and have tried both with and without VPN/proxy, but with no luck. 
 Trados Studio 2021 Freelance Plus SR1 16.1.3.4096

Lucian Botezatu · Answer

Xi Lu We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00878883 .

Trados Portfolio > 2. Licensing and Installation

Cannot deactivate SDL Trados Studio 2021 Freelance Plus