Problem after deactivating Trados Studio 2021

Question

Good morning: 
 I've changed my hard drive and Trados (Trados Studio 2021 is my version) does not allow me to log in again. 
 I talked with technical support and they told me that I had to deactivate the license and reactivate it. I was able to deactivate the license without any problem, the problem came when I tried to activate it again. I followed the steps and I got these two pop-ups. 
 This was the first try: 
 
 And this one was the second try: 
 
 Any advice? Thanks!

Lucian Botezatu · Answer

Sandra Esparcía Gómez We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00878886 .

Trados Portfolio > 2. Licensing and Installation

Problem after deactivating Trados Studio 2021