HI Dani Busquets 

To process the upgrade from your 2021 version to the 2024 one please follow the below steps

1. Log in into your RWS account
2. Click on Products&Plans - Licenses
3. Click on the blue ribbon that holds the message 'You have 1 upgrade available'
4. On the page that appears click on Upgrade button again
5. Once all done return to licenses tab where the 2024 license code will appear.

 https://gateway.sdl.com/apex/communityknowledge?articleName=000001319

Regards,

Lucian

Hello, I have done the steps, but the problem is that after doing step 4, this message appears:

Its in spanish, but what it is telling is that " To process this update, stop any activation in use", which I don't understad what is this for.

Please, can you help us?

Thanks

Dani Busquets We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00879066 .

Ok, I understand and can wait.

Thanks and hope you can help me soon.

Best regards,