I activated my license, but it says that it is deactivated now

Question

Could you kindly help me? I updated my license from Studio 2021 to Studio 2024. 
 
 I bought it, and I can't use it because it says it's deactivated. Can somebody help immediataley?

Elisa Maxim · Answer

Hi Claudia Rossi 
 Please process the upgrade from your account, Products and Plans - Licenses https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx 
 Trados 2024 can be downloaded from your account, Products and Plans - Downloads. You cannot activate Trados 2024 with a Trados 2021 code, so please process the upgrade beforehand. 
 Kind regards,

Elisa Maxim · Answer

Claudia Rossi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00879299 .

Trados Portfolio > 2. Licensing and Installation

I activated my license, but it says that it is deactivated now