My old laptop failed so I can't deactivate Studio 2021 Freelance in order to load it onto my new laptop. There is no license reset option on my account page as suggested in several posts in the Community (see image of my sole options below). I have been unable to access Studio for a week due to this problem and am desperate for a solution.
Sheila Selby We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00879566 .
Anca Stoian | RWS Group
Sheila Selby We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00879566 .
Anca Stoian | RWS Group
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