I am using SDL Studio 2017. It has been working fine over years.
Last week I uninstalled an even older version (Studio 2011, I think) that was using disk space.
Now my 2017 installation asks me to activate the license.
When entering my license I receive the following error message (translated from German):
The connection to the activation server could not be established. Check the address of the activation server. No SSL/TLS channel could be created.
Please help.
Thanks Arnd
Hi Arnd Rothe
To activate your license offline, kindly refer to the instructions provided in this article: gateway.sdl.com/.../communityknowledge
If you continue to experience issues, please consult this article and follow the outlined steps: https://gateway.sdl.com/apex/communityknowledge?articleName=000016994.
Regards,
Luci
When clicking on the first link I get the message "You need to be logged in to see this article. " (However, I AM logged in since I can answer HERE). When clicking on "Login/Register" it says this:
If you do not have a valid support contract you will not be able to log into Gateway.
If you require help please go to our communities here.
Or search our Knowledge base here.
If you would like to purchase a support contract please log into your SDL Account here and select “Support” to see your options. Alternatively please contact your local Account Manager.
If you do have a support contract and are experiencing issues logging into your account please email: For help, please contact gatewayhelp@sdl.com
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Hi Arnd Rothe
Can you try with this one, please: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383 ?
All the best,
Luci
Thank Luci!
Works now.
In fact, I had installed an even newer version 2 years ago (Studio 2022) and DE-activated Studio 2017 (so naturally, it could not work now). Why my system linked the startup shortcuts to open that old version, I don't know. But the new Studio 2022 is in fact running fine. I redefined my startup shortcuts to Studio 2022.
Best regards, Arnd
Hi,
That's great to hear! If you have any more questions or need further assistance, don't hesitate to reach out.
All the best,
Luci
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