Hello everyone!
I'm having problems deactivating my licence on my old laptop. I tried to desactivate it online and offline, without success.
I have reset the licence on my RWS account and now it is marked as "available" but I cannot use it on my new laptop and I can still access Trados Studio 2021 on my old one.
Could you please kindly advise?
Thank you for your help!
Célestine Durif We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00879989 .
Anca Stoian | RWS Group
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