I cannot activate the license, i get an error message : could not connect to the activation server. 403 forbidden. Could someone let me know how to get help?

Hello,


When trying to activate my license. i get an error message. See screenshot. The license is available in my account, I  am connected to Internet. Please help.Error dialog box with a red cross icon stating 'Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings. - The remote server returned an error: (403) Forbidden.' with an OK button.



Generated Image Alt-Text
[edited by: RWS Community AI at 1:01 PM (GMT 0) on 5 Dec 2024]
emoji
Parents
  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00884200 .

    Elisa Maxim | RWS Group

    ___________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
Reply
  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00884200 .

    Elisa Maxim | RWS Group

    ___________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
Children
No Data