Order: 771882 - Renewal of 12 month Trados Studio subscription issue

Question

Hi, 
 need help with a failed renewal of a 12 month Trados Studio subscription, order 771882. The payment has been made, the order has been processed, yet my subscription is still listed as Inactive in my RWS account. The expiry date is set to before the activation date (Expiry date: 30-10-2024, Activation date: 31-10-2024).I renewed yesterday (December 10), so these dates do not make any sense. 
 This problem has been raised here in the forums several times in the past, there seems to be some issue with the licensing/subscription process itself. 
 Using Trados Studio 2022. Screenshot attached.

Kind Regards, 
 Jozef Diladi (j_diladi@yahoo.co.uk)

Lucian Botezatu · Answer

Jozef Diladi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00880798 .

Trados Portfolio > 2. Licensing and Installation

Order: 771882 - Renewal of 12 month Trados Studio subscription issue