Hi veronique maitre 

Are you using the batch task from the Editor view? I mean from Batch Tasks - Pre-translate files.

Also, is your Trados up to date? You can check that from Help - Check for updates

Kind regards,

Yes to both questions 

Please uninstall the plugin, please see https://gateway.sdl.com/apex/communityknowledge?articleName=000015108

If you do not manage to uninstall the plugin, please do step 3 from the article.

Then please reinstall the plugin appstore.rws.com/.../249

Kind regards,

I had done this before, but did it again, just to make sure I followed all instructions.

I am still getting the "unsigned" error and now also a Service  Sdl.Desktop.Platform.CommandBars.IActionService error too.

Very strange, however, is that my Plugins folder Packages and Unpacked are both empty, despite getting these messages.

And Trados won't open anymore!

Elisa Maxim are you able to recommend anything further?

veronique maitre We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881096 .

Elisa Maxim 

Thank you for that. The plugin no longer works from the Editor view, so I can't even process my files manually as a workaround. If I try to say Yes to using the unsigned plugin, Trados fails to open at "creating the application window". If I say No, I can get in but don't have access to OpenAI.

Elisa Maxim Bogdan was able to resolve my issue. The problem was that both OpenAi plugins were still on my machine.
To fix that and my pretranslate function not working:

1. Make sure Studio, including any error message, is closed.
   2. Go to Service C:\Program Files (x86)\Trados\Plugin installer.
   3. Double-click on the Sdl.Community.SdlPluginInstaller.exe (blue icon).
   4. From the Filter by Studio version drop-down, select Studio 2024.
   5. Uninstall both copies of the Open AI plugin.
   6. Start Studio and check if the issue still occurs.

 After Studio starts for the first time, install the plugin again, close Trados, and reopen it. You should not receive the "unsigned plugin" notification.
That did fix everything for me, as the option Apply automated translation under my project's Language Pairs\ All Language Pairs\Batch Processing\ Pre-translate files " When no match found", is not an option I can modify. It is selected by default. The duplicate plugins must have created a conflict somehow.
Thank you RWS Team.

Hi veronique maitre 

Thank you very much for sharing!

Kind regards,