Issues activating my trial license

Question

Hi everyone, I've requested a trial of Trados 2024, but I cannot launch the app without experiencing issues during the authentication. This is what I'm asked for: 
 And nothing works, neither if I try to add my license code that I find on my RWS account page, nor if I try to go to the subscription window. I've tried multiple times to uninstall the app and reinstall it, but the issue is still there. I'm becoming hopeless and I have just 14 more days until my trial finishes, without even being able to try it. what can i do?

Ana Sabo · Answer

Hi Gabriele Motta 
 Thank you for reaching out to us! 
 A reset might help you with this. To do this just close Trados Studio and then rename this folder: 
 c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio18\ 
 to c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\Studio18_old\ 
 If you can't find this folder then you need to unhide your hidden files/folders: 
 www.howtogeek.com/.../ 
 Then restart Trados Studio and see if that helped. 
 Kind regards,

Ana Sabo · Answer

Gabriele Motta We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881213 .

Trados Portfolio > 2. Licensing and Installation

Issues activating my trial license