new lincence Order Number: 771983

Question

Hi, 
 I still don't have the licence for my order. 
 Please send it to me. 
 
 Cheers 
 
 Jacqueline

Ana Sabo · Answer

Hi Ja 
 I've noticed that you have purchased a new subscription instead of a renewal, and also it expired previously. 
 I will raise a ticket with the technical team to solve the issue, but please note that normally you should have purchased a renewal befoe the expiry date and not a new subscription, this is why your account was blocked. 
 Also, please note that the subscription does not come with an activation code, you will need to follow these steps for the activation: https://gateway.sdl.com/apex/communityknowledge?articleName=000013347 
 Best regards,

Ana Sabo · Answer

Ja We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881205 .

Ana Sabo · Answer

HI Ja 
 Did you follow the steps indicated at this link? https://gateway.sdl.com/apex/communityknowledge?articleName=000013347 
 Please c lick the Subscription tab in the Trados Studio Product Activation window, not on the Perpetual License section. 
 Kind regards,

Trados Portfolio > 2. Licensing and Installation

new lincence Order Number: 771983