HiJacqueline Tran-Glier 

I've noticed that you have purchased a new subscription instead of a renewal, and also it expired previously. 

I will raise a ticket with the technical team to solve the issue, but please note that normally you should have purchased a renewal befoe the expiry date and not a new subscription, this is why your account was blocked.

Also, please note that the subscription does not come with an activation code, you will need to follow these steps for the activation: https://gateway.sdl.com/apex/communityknowledge?articleName=000013347

Best regards,

Jacqueline Tran-Glier We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881205 .

I cannot activate the lincense. There is no button for it.

Cheers

Jacqueline

HIJacqueline Tran-Glier 

Did you follow the steps indicated at this link? https://gateway.sdl.com/apex/communityknowledge?articleName=000013347

Please click the Subscription tab in the Trados Studio Product Activation window, not on the Perpetual License section.

Kind regards,

Hi,

the window says that the subscription has expired. I still cannot activate it.

Please solve the proble asap.

Cheers

Jacqueline

Hi Jacqueline Tran-Glier  

Please reply on the open case. Here in the Community forum we are not a technical team.

Kind regards,

Hi Elisa,

no one is answering my emails from the support since days. 

So please cancel my order of subscription.

I'll buy a new one.

Cheers

Jacqueline

Hi, the subcription 771983 now works :-) Please CANCEL 771983 and let me know. Cheers Jacqueline