Dear licensing support team,
Because my computer broke down earlier this week, my motherboard and CPU have been replaced. Now Trados no longer recognises my license, and I can’t deactivate the license from my SDL account (I receive an error when I try).
Could you deactivate the license for me so I can reactivate Trados on my computer? Thank you in advance. The Trados version is “SDL Trados Studio 2019 SR2 - 15.2.8.3007”.
Kind regards,
Maurits Meulenbelt
Maurits Meulenbelt We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881204 .
Anca Stoian | RWS Group
Maurits Meulenbelt We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881204 .
Anca Stoian | RWS Group
Thank you Anca. One of your colleagues has reset my license and I have a working Trados again.
I am glad this has been solved, Maurits!
Have a good weekend!
Anca
Anca Stoian | RWS Group
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