Dear licensing support team,
I also need to deactivate my licence on my laptop, as I have bought a new one. I got an error message when trying to deacticate online. The offline deactivation didn't work neither.
I would be happy if you could help me or deactivate my licence directly. As I will leave on Tuesday and only take the new laptop with me, the problem should be solved quiet urgently.
Thank you very much and kind regards
Diana Marloh
Diana Marloh We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881250 .
Anca Stoian | RWS Group
Diana Marloh We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881250 .
Anca Stoian | RWS Group
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