I need to move Trados to a new laptop but I can't deactivate my license because my old device fully stopped working.
There is no "Reset license" option on my account on the website.
When I try "Can't deactivate online? – Deactivate offline", I get the "An error has occurred with your offline-deactivation" message.
How do I deactivate and reactivate my license?
Antonija Magaš We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881320 .
Antonija Magaš We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881320 .
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