HiZvi Karni 

Could you please try to reset your license from your RWS account--> Licenses tab: RWS Account?

If you encounter any issues, please let us know and we will raise a ticket with the suport team.

Best regards,

Hi

where do I get the Deactivation Certificate?

Avi

HiZvi Karni 

Please see the workaround here: Solution Article: Offline activation and deactivation of a Single User License for Trados Studio/ Passolo/ Trados Business Manager Lite

Kind regards,

Hi

It tells me to access SDL Trados, but as I wrote, the PC crashed and I don't have access to the program now so the article doesn't help me.

Can you please deactivate on your side?

Thanks

Avi

Zvi Karni We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881352 .

Hi

Thank you