I can't deactivate my SDL 2019

Question

Hi 
 My PC crashed and I can't deactivate my SDL 2019. Can you please assist? 
 
 Thanks 
 Avi

Ana Sabo · Answer

Hi Zvi Karni 
 Could you please try to reset your license from your RWS account--> Licenses tab: RWS Account ? 
 If you encounter any issues, please let us know and we will raise a ticket with the suport team. 
 Best regards,

Ana Sabo · Answer

Hi Zvi Karni 
 Please see the workaround here: Solution Article: Offline activation and deactivation of a Single User License for Trados Studio/ Passolo/ Trados Business Manager Lite 
 Kind regards,

Ana Sabo · Answer

Zvi Karni We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881352 .

Ana Sabo | RWS Group

___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub

Trados Portfolio > 2. Licensing and Installation

I can't deactivate my SDL 2019